Terms of service

Last updated: 17 October 2026

1. About us and these terms

bhavyaramesh.com is run by ROLLTHEJEWEL PRIVATE LIMITED (“Bhavya Ramesh”, “we”, “us”), Plot No. H-950, 3rd Phase, RIICO Sitapura, Jaipur, Rajasthan 302022, India. GSTIN 08AALCR7669A1Z1. Email info@bhavyaramesh.com, phone +91 99869 71611.

These terms apply when you browse our website or buy from us online. By placing an order you agree to them, together with our Shipping Policy, Refund Policy and Privacy Policy. The version in force on the day you order is the one that applies to that order.

To buy from us you must be 18 or older, or buying with the consent of a parent or guardian, and the details you give us must be accurate.

2. Our jewellery

Handmade in Jaipur. Our pieces are made by hand in 925 sterling silver (92.5% silver, with copper and zinc for strength), and some designs include brass ghungroos, stones, pearls, enamel or vintage coins. Pieces with a gold finish are sterling silver plated in gold. Because each piece is made by hand, small differences in size, weight, texture and finish from the photographs are natural and are not defects.

Colours and sizes. We photograph our jewellery as truly as we can, but screens show colours differently. Sizes and weights we give are approximate.

Silver changes with time. Silver naturally darkens (tarnishes) when it meets air, moisture, perfume and skin. This is normal, is not a manufacturing defect, and can be polished away. Our Jewellery Care guide explains how to look after your pieces.

3. Prices and payment

Prices are shown in Indian rupees (₹) and include GST. Delivery charges and any other charges are shown at checkout before you pay — we never add charges afterwards. If you pay in another currency, your bank or payment provider sets the exchange rate.

Online payments by card, UPI, net banking and wallets are processed securely by Razorpay (through ICICI Bank) and by PayPal. We never see or store your full card details. Cash on Delivery is available on orders within India.

If we make a pricing mistake on the website, we will contact you before dispatch and you can choose to pay the correct price or cancel for a full refund. We will never charge you more without your agreement.

4. Orders, making and cancellation

After you order we send a confirmation email. Every piece is made to order; we take 5 business days to make, quality-check and dispatch it.

Cancelling your order: you can cancel free of charge within 12 hours of placing your order. After that your piece is already being made, so it can no longer be cancelled, but your return rights in section 6 still apply. Write to info@bhavyaramesh.com with your order number, and we refund you in full to your original payment method.

We may cancel an order if a piece cannot be made, if there is a pricing error you do not accept, or if we reasonably suspect fraud. If we do, we tell you and refund everything you paid. We do not charge cancellation fees.

5. Shipping and delivery

Delivery times and charges for India and other countries are set out in our Shipping Policy. Once your order is delivered, it is your responsibility.

International orders may attract customs duties or import taxes in your country. These are payable by you and are not included in our prices or shipping charge.

6. Returns, exchanges and refunds

Our Refund Policy sets out the full process. In short, you can return or exchange a piece if it arrives damaged, if you receive the wrong item, or if it is materially different from its description. Tell us within 7 days of delivery at info@bhavyaramesh.com with your order number and photos. An unboxing video helps us resolve claims faster, but it is not a condition.

Approved refunds go back to your original payment method. We start the refund within 10 business days of approval; your bank may then take a few more working days to show it.

Your rights under Indian consumer law are not affected by anything in these terms.

7. Discount codes and gift cards

Discount codes have the conditions and end dates shown with them, one code per order unless stated otherwise, and cannot be exchanged for cash. Bhavya Ramesh gift cards can be used on bhavyaramesh.com, do not expire, and cannot be exchanged for cash.

8. Our designs and content

All designs, photographs, videos, text and logos on this website and on our social media belong to Bhavya Ramesh. Please do not copy, reproduce or sell them, or use our images to sell jewellery, without our written permission.

9. Reviews and your posts

We welcome honest reviews and publish them without selective editing. If you tag @bhavyarameshjewelry or use our hashtags, we may ask to share your post on our own pages; we will always ask your permission before using it in an advertisement.

10. Using our website

Please do not misuse the website — for example by placing fraudulent orders, attempting to hack or overload it, or copying its content with automated tools. We may suspend access for anyone who does.

11. Our responsibility to you

If a piece is faulty or not as described, we will repair, replace or refund it as set out in section 6. Beyond that, our total responsibility for any order is limited to the amount you paid for it, except where the law does not allow such a limit — nothing in these terms limits our liability for anything that cannot be limited by law, or your rights as a consumer.

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes or courier disruptions; if that happens we will keep you informed and you may cancel for a full refund.

12. Your personal data

How we use your personal data, including messages you send us on Instagram, WhatsApp, email or our website chat, is explained in our Privacy Policy.

13. Questions and complaints

For any question or complaint, write to info@bhavyaramesh.com or call +91 99869 71611. For payment issues, we respond within 4 business days.

Grievance Officer: Vikas Kasliwal, Director, ROLLTHEJEWEL PRIVATE LIMITED, Plot No. H-950, 3rd Phase, RIICO Sitapura, Jaipur, Rajasthan 302022. Email info@bhavyaramesh.com, phone +91 97820 44072, Monday to Saturday, 11:00 am – 7:00 pm (IST). We acknowledge every complaint within 48 hours, give you a reference number, and resolve it within one month. You can also contact the National Consumer Helpline on 1915.

14. Governing law

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan have jurisdiction, subject to your rights under the Consumer Protection Act, 2019 — including the right to approach the Consumer Commission where you live or work.

15. Changes to these terms

We may update these terms from time to time; the date at the top shows the latest version. Changes apply only to orders placed after they are published.