Returns & Exchange Policy

Returns and Exchange

DOMESTIC

We take immense pride in the traditional art forms involved in crafting each piece to perfection. However, if for any reason you are dissatisfied with your product:

• Please notify us at info@bhavyaramesh.com about the issue, with relevant images and your order details.
• We accept returns if the product was damaged in transit, if you received the wrong item, or if it is materially different from its description on our website.
• The product should be unworn and in its original packaging to be eligible for a return.
• The product has to be returned within 7 days of delivery. After 7 days we are not able to accept a return or exchange.
• We cover the cost of return shipping within India. The original delivery charge on your order is not refunded.

INTERNATIONAL

• The product is eligible for return or exchange if you received the wrong item, if it was damaged in transit, or if it is materially different from its description.
• Please notify us at info@bhavyaramesh.com within 7 days of receiving the product.
• For international orders, please ship the item back to us. The return courier to India and any import duties are paid by you. The original delivery charge on your order is not refunded.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so we can evaluate the issue and make it right. An unboxing video helps us resolve claims faster, but it is not a condition for a return.

Cancellations

Every piece is made to order. You can cancel your order free of charge within 12 hours of placing it — write to info@bhavyaramesh.com with your order number and we refund you in full to your original payment method. After 12 hours your piece is already being made, so the order can no longer be cancelled, but the return rights above still apply. We do not charge cancellation fees.

Exchanges

Once your return is approved, we will arrange the exchange directly — you do not need to place a new order.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@bhavyaramesh.com.

Your rights under Indian consumer law are not affected by this policy. For complaints, see the Grievance Officer details in our Terms of Service.